Customer care
Shipping & Returns
Everything you need to know about delivery to the United States and the European Union, and how returns work.
Shipping to the United States
- Free standard shipping on every order — no minimum.
- The shipping cost shown at checkout is $0.
- Orders are usually dispatched within 1–3 business days.
- Estimated delivery: 3–7 business days after dispatch.
Shipping to the European Union
- Free standard shipping to all 27 EU countries on every order. The total is shown before you pay.
- Orders are usually dispatched within 1–3 business days.
- Estimated delivery: 5–10 business days after dispatch.
- Import duties and VAT may apply and are not currently included in our prices. Any charges are typically collected by the carrier or customs on delivery.
Returns & exchanges
- Returns are accepted within 30 days of delivery for unused items in their original condition and packaging.
- To start a return or exchange, email us with your order number and we’ll send you instructions.
- Refunds are issued to the original payment method once the return has been received and inspected.
- If an item arrives damaged or faulty, contact us within 7 days of delivery and we’ll arrange a replacement or refund.
Other destinations
Online checkout currently ships to the United States and the European Union only. For other destinations, please contact us before ordering and we’ll confirm the options and costs.
Caring for your leather
Store your bag in its dust bag, away from direct sunlight and heat. Wipe smooth leather with a soft, dry cloth; brush suede gently with a suede brush. Avoid water and harsh cleaners, and let the leather breathe.
This page describes how we handle orders as the shop opens and may be updated. It does not affect any statutory rights you may have under the consumer laws of your country.
Still have a question? Email hello@jackysatelier.com.